FAQ

How often do Shop [re]Stocks occur?

  • Shop [re]Stocks typically occur once per month. If there are ever more/less, it will be communicated via the Gnomish Detroit website, on social media, and/or via email in advance. Learn more about [re]Stocks HERE.

    Do you take custom orders?

    • We are not accepting Custom Orders at this time. A Custom Order is a request for ANY gnome that is not currently available for sale on the website. If/when this option opens back up, it will be communicated on our website, as well as on social media. Thank you for understanding!

    Can I reserve or order a Gnomish that I saw on your social media?

    • Unfortunately we are unable to reserve or take made-to-order requests for anything not currently listed in the Gnome Shop. If the shop is empty, that means I am hard at work on the next scheduled [re]Stock.

    I had a Gnomish in my cart, but when I went to checkout it was gone. Why?

    • Our website is unable to hold items that are placed in carts. Orders are only confirmed once the checkout process is complete. The first to complete the transaction gets the item. 

    Why is everything sold out?

    • All Gnomishes are made by hand in small batches and the process is very time-consuming. I am only able to make a limited number at a time and due to their popularity, they tend to sell out very quickly. I try to announce [re]Stock dates in advance so everyone has a chance.

    How much are Gnomish gnomes?

    • All Gnomishes range in price from $38-$50 with an $8 USPS flat rate shipping fee for U.S. deliveries and by weight for international orders. 
    • You can combine shipping charges for multiple transactions in a single [re]Stock. Please review our Combined Shipping Policy HERE

    What size are Gnomish gnomes?

    • Gnomishes are made by hand and size can vary slightly. All are typically 6"-8" tall with flopped hat and have a base width of 2.5"-3". 

    When will my order ship?

    • While we always strive to exceed all expectations (and typically do), we are a very small, home-based business and 100+ Gnomishes sold in one night is a big job. We've kindly set expectations to 3-5 business days for processing. We ship via USPS Priority Mail, which can take an additional 1-3 days for actual delivery, depending on where you are located. International orders can take up to 2 or more weeks. Also... we are still in a pandemic and shipping times can, and more than likely will, take longer. We know you are crazy excited for your new Gnomish, but we ask that you be please patient. Once the box leaves our possession, it's at the mercy of the USPS and you will have the same tracking information as we do.  (We haven't lost one yet!)

    What is a Mystery Event/Mystery Gnomish?

    • What started as a fun experiment quickly turned into a fan favorite! So we've added Mystery Events as a permanent option around here.
    • When "Mystery" is referenced, it means just that. One listing in the Gnome Shop will be labeled as Mystery. When you complete the transaction for a Mystery Gnomish, an unknown design will be sent to you. Mystery Gnomishes are all boxed up and stored in a separate area prior to [re]Stock night and selected at random to fulfill the order. Not even I will know which one(s) you will get!
    • Things to note about Mystery Gnomishes -
      • All Gnomishes in a Mystery listing will have the same value.
      • All will contain arms and a treasure unless otherwise noted.
      • Mystery Gnomish designs typically correspond with the current [re]Stock. i.e. If the Shop is full of Fall and Halloween Gnomishes, the Mystery Gnomishes will be Fall and Halloween unless otherwise noted.
      • We cannot guarantee you will not receive a duplicate if you purchase 2 or more Gnomishes in a [re]Stock and we cannot exchange or return a Gnomish if you do not like the design you receive. If there's any worry about these situations on your end, we kindly ask that you forego the Mystery and instead choose a Gnomish from the Shop instead.
      • If you plan to buy 2 or more Mystery Gnomishes, please DO SO IN ONE TRANSACTION. You can adjust the quantity when it is in your cart. Combined Mystery orders will still be honored, but for administrative purposes, we ask that you set your quantity before checking out.

    Do you have a physical store location?

    • No. Gnomish Detroit is currently online based only. 

    Are Gnomish gnomes toys?

    • No. While Gnomish gnomes love to be loved, they simply just want a place in your home to chill and watch over you. They contain small parts which could cause a choking hazard for young children and pets.

    *All prices are subject to change at any time without notice.